Supervised AI roles for Canadian owner-led businesses

Start with one job.
Give it a clear owner.

Front Desk is the place to start when calls interrupt your work or go unanswered. We scope one role around your team’s rules and test it before you expand.

Start here / Front Desk

Routine calls covered.
Your team in control.

A supervised AI phone role for overflow or after-hours calls. Useful when the same questions and intake tasks keep pulling you away.

The job we can scope

Answer calls with your approved greeting and business information.
Collect the caller’s request and callback details.
Send a clear summary through an agreed channel.
Book routine appointments only if the connected calendar and approved rules allow it.

Where a person takes over

Uncertain prices, complaints, and requests outside the script.
Sensitive or urgent situations that need human judgment.
Exceptions your team has asked to review.

Front Desk is not an emergency service. We agree the escalation route and fallback before testing.

Your first conversation

Bring the call types, coverage hours, and tools you use. We’ll discuss fit and what a small pilot would need.

Plan my Front Desk

Before anything goes live

Know what you are approving.

There is no standard promise that every tool connects. We check access and integration needs during scoping.

ScopeOne call type or coverage window, approved actions, and a named human handoff.
TermsWritten price, timing, access requirements, and terms before paid work.
TrialSample calls first, then a limited pilot with records your team can review.
ReviewCheck intake quality, correct handoffs, and exceptions against agreed criteria.

Other starting points

Another task taking up your day?

These roles need separate scoping. The descriptions show a possible job, not a ready-made deployment.

Role to scope

Order Desk

For restaurants and businesses with repeat phone orders. Collect routine order details using an approved menu or catalogue, read them back, and prepare a ticket for staff confirmation.

Human handoff: Allergies, complaints, unavailable items, uncertain orders, and payments stay with staff.

Discuss Order Desk

Role to scope

Growth Desk

For a business with incoming inquiries and a follow-up backlog. Sort inquiries, prepare drafts, and put the next decisions in front of the owner.

Human approval: External messages, publishing, pricing, and promises require approval.

Discuss Growth Desk

Start with the calls you cannot cover.

A short request is enough to begin the conversation.

Plan my Front Desk Help me choose a role

Start with one job.Give it a clear owner.

Routine calls covered.Your team in control.