Cover the calls you miss.
Choose a defined window, such as overflow or after hours. Use your approved greeting and business information.
For Canadian owner-led businesses
Keep working.
Let Front Desk take the call.
A supervised AI Front Desk answers routine calls, collects the details, and hands your team a clear next step. Start with the calls you cannot get to.
One defined role. Your rules. A person for the exceptions.
FRONT DESKEXAMPLE
A call after closingFictional service business
01Caller asks for an appointmentAnswered
02Name, callback, and request collectedCaptured
03Your team confirms availabilityHanded off
No price promised.No booking assumed.
Start with overflow or after-hours calls.Connected tools and actions are agreed before a pilot.
Your first role
A useful front desk knows when to hand over.
For the owner answering the phone between jobs, appointments, or customers. Give routine calls a clear path while your team handles the decisions.
Collect what matters.
Ask the questions your team needs answered. Record the request and callback details in the agreed place.
Keep decisions with people.
Send uncertain, sensitive, or out-of-scope requests to your team. Booking is only enabled when the rules and tools support it.
Hear an example before we talk.
Try a fictional request on the AI phone demo. Your business’s setup would be scoped separately. Avoid personal or sensitive details.
A controlled start
Agree the job.
Then test it together.
A pilot starts with a written scope, price, timing, and review criteria. You approve these before work begins.
- MapPick one call type or coverage window and the result your team needs.
- ApproveAgree the script, connected tools, permitted actions, and human handoff.
- TestRun sample calls and a limited pilot. Review the records and exceptions.
- DecideReview the agreed criteria together. Adjust, continue, or stop under the pilot terms.
If calls are not the first problem
Start with a different role.
These are other roles we can scope with you. Fit, integrations, and pilot availability need a conversation.
Order Desk
Scope routine phone order intake and a ticket for staff to check. Staff keeps control of confirmation, exceptions, and payments.
Explore Order Desk →Growth Desk
Scope inquiry sorting and follow-up drafts. Your team approves outbound messages, claims, and publishing.
Explore Growth Desk →Which calls need covering first?
Tell us what happens today. We’ll help define a useful first Front Desk role.